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NETIMIS Privacy and Cookie Policies

How we use your information

Our privacy policy is to ensure that we communicate to you in the clearest way possible how we treat personal data we collect from you or which you provide to us and how it will be processed by us. We encourage you to read this policy carefully. It will help you make informed decisions about sharing your personal information with us. By visiting ("the Website") you are consenting to the practices described in this policy.

X-Lab is the provider of the NETIMIS service ("the Service"). NETIMIS is a web-based simulation software tool which offers a set of functionalities to analyse, create and edit healthcare scenarios through pathway modelling.

For the purposes of the Data Protection Act 1998 the data controller is X-Lab Limited whose registered office is at 10C Joseph's Well, Hanover Walk, LEEDS, LS3 1AB.

This policy applies to information we collect about you if you:

Your personal information

Information you give us

You may give us information about you which may include your name, email address, organisation, phone number, job title, financial and credit card information.

Users of the Website

When someone visits the Website we collect standard internet login information including the Internet protocol address ("IP") address used to connect your computer to the Internet and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Users of NETIMIS

If you are a user of the Service then we will also collect and store the information you give us including your email address and password and such other information which may be needed to provide the Service or to administer the use of the Service by its users.

You can always choose not to provide your personal information to X-Lab, but if you are a user of the Service it may mean that we are unable to provide you with the Service.

X-Lab collects your personal information so that we can provide you with the Service and any related services you may request. In doing so, X-Lab may use the personal information we have collected from you for purposes related to the Services including to:

In addition, we may use your personal information to tell you about other services provided by X-Lab.

By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. X-Lab will only use your personal information for the purposes described in this Policy or with your express permission.

It is your responsibility to keep your password to the Service safe. You should notify us as soon as possible if you become aware of any misuse of your password.

Disclosure of your information

We may share your information with selected third parties including:

We may disclose your personal information to third parties:

X-Lab holds your personal information on servers located in the European Economic Area ("the EEA")

All data, including personal and non-personal information, that is entered by you in your use of the Service, or automatically imported on your instruction, is transferred to X-Lab's servers across the Internet. By using the Service, you consent to your personal information being transferred to our servers as set out in this Policy.

Currently the servers on which your data are stored are located in the EEA and your personal information will be routed through, and stored on, those servers as part of the Service. By providing your personal information to X-Lab, you consent to X-Lab storing your personal information on servers hosted in the EEA. While your personal information will be stored on servers located in the EEA, it will remain within X-Lab's effective control at all times.

If you do not want your personal information to be transferred to a server located in the EEA, you should not provide X-Lab with your personal information or use the Service.

X-Lab takes steps to protect your Personal Information

X-Lab is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by certificate authorities GeoTrust.

The Internet is not in itself a secure environment, so the transmission of personal information is protected with secure https connections but remains at your own risk as we cannot give an absolute assurance that your information will be secure at all times. You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

X-Lab only discloses Your Personal Information in limited circumstances

X-Lab will only disclose the personal information you have provided to us to a third party if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of the Service.

X-Lab will not otherwise disclose your personal information to a third party unless you have provided your express written consent. However, you should be aware that X-Lab may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

You may request access to Your Personal Information

It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at

X-Lab will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested.

We may be required to keep some of your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.

X-Lab uses cookies

In providing the Service, X-Lab utilises "session cookies" so that information about you may be collected when you use the Website. A session cookie is a small unique text file placed on your device when you visit a website which enables the website to identify your device whenever you visit that website. By continuing to browse or use the website, you are agreeing to our use of session cookies.

Our cookies policy

We may use cookies to collect information from visitors and registered customers to our website to help us improve the website and services that we make available. Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies if you prefer. If you choose to decline cookies, some functionality of our website may not be available to you. We advise regular users of our website to accept cookies from us.

Complaints or queries

X-Lab tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to

Changes to this Privacy Policy

We keep our privacy notice under regular review. This privacy notice was last updated on 25th September 2014. If you want to request information about our privacy policy or our cookies policy you can email